These Terms & Conditions govern your use of the Nisendo Honey & Beekeeping website and your purchase of products and services from Nisendo Honey & Beekeeping
By accessing our website, placing an order, purchasing products, booking a service or participating in an activity provided by Nisendo Honey & Beekeeping, you acknowledge that you have read, understood and agree to these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use our website or purchase our products or services.
1. About Nisendo Honey & Beekeeping
Nisendo Honey & Beekeeping is a Western Australian business specialising in beekeeping products, equipment, bee products and beekeeping-related services.
Our products may include:
- Raw honey and other bee products
- Beeswax
- Bee pollen
- Beehives and bee boxes
- Frames and hive components
- Live bees and bee colonies
- Protective clothing and equipment
- Bee smokers
- Beekeeping tools and accessories
- Beekeeping equipment and supplies
- Other products associated with beekeeping
Our services may include:
- New beehive installation
- Beekeeping training
- Practical beekeeping demonstrations
- Beekeeping education for hobbyist and amateur beekeepers
- Educational programs for schools
- Beekeeping education and practical programs for Agricultural Colleges
- Other beekeeping-related services agreed with customers
2. Acceptance of These Terms
By using our website or purchasing our products or services, you agree to comply with these Terms & Conditions and any other policies published on our website.
These Terms & Conditions should be read together with our:
- Shipping & Collection Policy
- Returns & Refunds Policy
- Privacy Policy
- Any specific terms provided for a particular service or product
Where specific written terms have been agreed between Nisendo Honey & Beekeeping and a customer for a particular service, those terms may apply in addition to these Terms & Conditions.
3. Website Use
You agree to use our website lawfully and responsibly.
You must not:
- Use our website for unlawful or fraudulent purposes.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with the operation or security of our website.
- Introduce malicious software or other harmful material.
- Copy or reproduce our website content without permission.
- Use our website to transmit misleading or fraudulent information.
- Use our website in a way that may damage our business, systems or reputation.
Nisendo Honey & Beekeeping may suspend or restrict access to our website where reasonably necessary for security, maintenance, legal compliance or other legitimate business purposes.
4. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate.
However, photographs may be illustrative and products may vary slightly in colour, appearance, packaging or presentation.
Natural products, including raw honey, beeswax and bee pollen, may naturally vary in colour, texture, aroma, flavour, consistency and appearance.
Such natural variation does not necessarily indicate a defect.
5. Product Availability
All products are subject to availability.
We may occasionally be unable to supply a product after an order has been placed due to stock shortages, supplier issues, biosecurity restrictions, transport restrictions or other circumstances.
If we cannot supply a product you have paid for, we will contact you and discuss an appropriate solution, which may include a replacement, alternative product or refund where applicable.
6. Prices
Unless otherwise stated, all prices are displayed in Australian dollars (AUD).
We reserve the right to change prices at any time before an order is accepted.
If an obvious pricing, description or listing error occurs, Nisendo Honey & Beekeeping reserves the right to correct the error and contact affected customers before fulfilling the order.
Shipping, freight, customs duties, taxes and other charges may be additional unless expressly stated otherwise.
7. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An automated order confirmation does not necessarily mean that Nisendo Honey & Beekeeping has accepted the order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- There is an obvious pricing or listing error.
- We cannot deliver the product to the nominated location.
- The product cannot legally or practically be transported to the destination.
- Biosecurity, quarantine or other regulatory requirements prevent fulfilment.
- We reasonably suspect fraudulent or unauthorised activity.
- Other circumstances prevent us from fulfilling the order.
Where an order is cancelled by Nisendo Honey & Beekeeping after payment has been received, we will arrange an appropriate refund for the cancelled products, subject to applicable law.
8. Payment
Payment must be received before an order is dispatched unless Nisendo Honey & Beekeeping has expressly agreed otherwise.
Customers are responsible for ensuring that payment details supplied are accurate and that they are authorised to use the selected payment method.
Payments may be processed through third-party payment providers.
9. Shipping and Collection
Our Shipping & Collection Policy applies to all deliveries and collections.
Our normal dispatch timeframe is 3–7 business days after payment has been received and cleared, unless otherwise stated.
Delivery times are estimates only and may vary according to destination, carrier, weather, seasonal conditions, public holidays, customs, biosecurity requirements and other circumstances outside our reasonable control.
10. Live Bees
Live bees are living organisms and require specialised handling, transport and care.
Availability and dispatch or collection dates may depend on weather, seasonal conditions, colony health, availability, transport conditions, biosecurity requirements and applicable laws.
Nisendo Honey & Beekeeping may postpone or reschedule the dispatch or collection of live bees where conditions are unsuitable or where required by applicable law or biosecurity requirements.
Customers purchasing live bees are responsible for ensuring that they are legally permitted to keep bees at their location and comply with all applicable registration, council, biosecurity and beekeeping requirements.
11. Customer Responsibility for Live Bees
Customers are responsible for having appropriate facilities, equipment, transport and knowledge to safely receive and care for live bees.
Following collection or delivery, customers are responsible for the appropriate handling, housing, feeding, management and care of their bees.
Nisendo Honey & Beekeeping is not responsible for deterioration, weakening, injury, absconding or death of live bees resulting from improper handling, unsuitable transport, inadequate housing, inadequate care, delayed collection or other circumstances outside our reasonable control, except to the extent liability cannot lawfully be excluded.
12. Beekeeping Risks and Bee Stings
Working with or being around live bees involves inherent risks, including bee stings and allergic reactions.
Customers, beekeepers, trainees, students and other participants are responsible for assessing their own suitability for working with or being around bees and taking appropriate precautions.
Nisendo Honey & Beekeeping does not accept responsibility for bee stings, allergic reactions, anaphylaxis or other adverse reactions arising from exposure to bees.
Appropriate protective clothing and equipment should be worn whenever required.
Anyone with a known or suspected allergy to bee stings should seek appropriate medical advice before participating in beekeeping activities.
13. Beehive Installation
Nisendo Honey & Beekeeping may provide beehive installation services at a customer’s nominated location.
Customers are responsible for ensuring that:
- The location is suitable for keeping bees.
- Any required approvals or permissions have been obtained.
- Applicable local government and biosecurity requirements have been satisfied.
- There is suitable access to the site.
- Appropriate safety arrangements are in place.
Unless expressly agreed otherwise, hive installation does not include ongoing hive management, inspections, pest control or other ongoing beekeeping services.
14. Training and Practical Demonstrations
Nisendo Honey & Beekeeping provides beekeeping training and practical demonstrations for hobbyists, amateur beekeepers, schools, Agricultural Colleges and other organisations.
Practical activities may involve direct exposure to live bees.
Participants must follow all safety instructions given by Nisendo Honey & Beekeeping
Training and demonstrations are educational services and do not guarantee a particular level of skill, knowledge, commercial success or beekeeping outcome.
Participants remain responsible for their own beekeeping decisions and compliance with applicable laws and regulations.
15. Schools and Educational Institutions
Where Nisendo Honey & Beekeeping provides services to schools, Agricultural Colleges or other educational organisations, the organisation arranging the activity is responsible for appropriate participant supervision unless otherwise agreed in writing.
The organisation should advise Nisendo Honey & Beekeeping of relevant information concerning participant numbers, age groups, known allergies and other safety considerations before the activity.
Nisendo Honey & Beekeeping may postpone, modify or cancel practical activities where weather, bee behaviour, site conditions, safety concerns or other circumstances make the activity unsuitable.
16. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact and delivery information.
- Selecting products suitable for their intended purpose.
- Complying with applicable laws and regulations.
- Obtaining required permits, registrations and approvals.
- Following product instructions and safety information.
- Using appropriate protective equipment.
- Properly caring for live bees.
- Providing safe access for agreed services.
- Providing accurate information necessary for delivery or service provision.
17. Intellectual Property
Unless otherwise stated, all content appearing on the Nisendo Honey & Beekeepingwebsite, including text, photographs, graphics, logos, designs, product descriptions and other materials, is owned by or licensed to Nisendo Honey & Beekeeping.
You must not reproduce, modify, publish, distribute or commercially exploit our content without our prior written permission, except where permitted by law.
18. Third-Party Services
Our website may use third-party payment providers, delivery companies, booking platforms, website hosting providers and other service providers.
Your use of third-party services may also be subject to their terms and conditions and privacy policies.
Nisendo Honey & Beekeeping is not responsible for the independent operation, availability or policies of third-party services.
19. Privacy
Nisendo Honey & Beekeeping collects and handles personal information in accordance with our Privacy Policy.
By placing an order or using our website, you acknowledge that information may be collected and used for purposes including processing orders, arranging delivery, providing services, communicating with customers and operating our business.
20. Consumer Rights
Nothing in these Terms & Conditions excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
21. Limitation of Liability
To the extent permitted by law, Nisendo Honey & Beekeeping is not responsible for loss or damage arising from circumstances outside our reasonable control.
22. Force Majeure
Nisendo Honey & Beekeeping will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, bushfires, floods, severe weather, government restrictions, biosecurity restrictions, transport disruptions, industrial action, supply shortages, power failures, telecommunications failures or other unforeseen events.
23. Changes to These Terms
Nisendo Honey & Beekeeping may update these Terms & Conditions from time to time.
The latest version will be published on our website.
Changes will generally apply to future orders and services and will not retrospectively remove rights that have already arisen, except where permitted by law.
24. Governing Law
These Terms & Conditions are governed by the laws applicable in Western Australia and the Commonwealth of Australia.
Any dispute will be subject to the applicable courts and tribunals having jurisdiction.
25. Contact Us
Nisendo Honey & Beekeeping
Western Australia, Australia
